AI Service BDC for dealership service departments
Bring more customers in.
Your best advisors know how to turn a call into an appointment — they just can't be everywhere.
SYDON is an AI Service BDC that calls your customers, schedules service appointments, and handles follow-ups so your team can focus on customers in the shop.
Integrates with your DMS and scheduling software.
An AI Service BDC that works like your best service advisor.
SYDON handles scheduling, follow-ups, reminders, and after-hours calls — connected to your DMS and scheduling software so every conversation has the right context.
Contacting customers due for service
Proactive outreach to customers whose vehicles are due for maintenance — turning service reminders into booked appointments.
Scheduling service appointments
Books appointments in real time using live availability from your scheduling system — no back-and-forth for your team.
Following up on missed calls
Automatically reaches out to callers who couldn't get through, capturing their needs before they call a competitor.
Handling after-hours inquiries
Answers immediately on evenings, weekends, and holidays — so callers never hit voicemail or hang up.
Answering common service questions
Handles routine questions about hours, services, pricing, and vehicle concerns with accurate, dealership-specific answers.
Reminder calls and SMS notifications
Sends appointment reminders and follow-up messages so customers show up and no-shows drop.
Promoting service campaigns, recalls, and offers
Reaches customers about recalls, seasonal specials, and dealership promotions — driving more service lane traffic.
DMS and scheduling integration
Integrates with your DMS and scheduling software to access appointment availability, customer records, and vehicle information.
How SYDON works:
Customer calls or receives outreach
Whether it's an after-hours inquiry, a missed-call follow-up, or a service reminder — SYDON handles the conversation.
Connects to your DMS and scheduling software
SYDON integrates with your systems to access appointment availability, customer records, and vehicle information in real time.
Request is handled end to end
Appointments get scheduled, questions get answered, and urgent issues are flagged — all without tying up your advisors.
Your team gets a clean summary
Every interaction arrives as structured notes with next steps, so advisors start the day organized instead of catching up.
Built for real service department conversations.
Service due outreach
“Hi, your Accord is due for service. Would you like to schedule an appointment?”
Appointment scheduling
“Can I come in Thursday evening for an oil change?”
Missed call follow-up
“We missed your call yesterday — can we help get your service scheduled?”
After-hours inquiries
“Are you open tomorrow? I need to bring my car in for a check engine light.”
Common service questions
“How much does a tire rotation cost, and do I need an appointment?”
Campaigns and recalls
“We have a recall on your vehicle and a seasonal brake special this month.”
Turn calls into booked appointments.
If your store misses 1,000 after-hours service calls per year, even a small percentage turning into repair orders can create meaningful revenue.
The flow
After-hours call
Captured details
Appointment request
Advisor follow-up
Repair order opportunity
More answered calls
Every ring gets a response — not a voicemail prompt.
More booked service appointments
Capture scheduling intent while the customer is still on the line.
Less overnight lead leakage
Stop losing callers to the shop that picks up first.
Less voicemail cleanup for advisors
Start the morning with organized summaries, not a backlog of messages.
Your advisors stay in control.
SYDON captures routine calls, organizes information, and flags what needs human attention.
Custom call rules
Configure hours, scripts, escalation rules, and dealership-specific instructions.
Clean summaries
Every call is summarized so advisors know who called, what they need, and how urgent it is.
Human handoff
Complex or urgent issues can be routed for real follow-up the next business day.
Capture the calls your team can't answer.
See how SYDON can handle scheduling, follow-ups, and after-hours calls for your service department.